Order Policy and Agreement
The following policies are the (“Terms and Conditions”) set forth to preside over the sale of all products by Stump’s Smokers LLC (“Stump’s”) to its customers (“Customer”). These Terms and Conditions will govern all transactions between Stump’s Smokers, LLC and the Customer.
All orders are subject to acceptance by Stump’s Smokers LLC. When a product is ordered, the Customer will receive an invoice of your purchase. Orders are not fully processed until mail or email acknowledgement is received by Stump’s. This acknowledgement is to ensure the Customer understanding of items purchased and for determination of order’s correctness. Orders accepted by Stump’s and described in the Terms and Conditions can only be cancelled by the Customer pursuant to the Cancellation Policy.
CHANGES TO YOUR ORDER:
Due to the custom nature of our products, any features added, modified, changed, etc. by the Customer after initial order must be verified/confirmed in writing by the Customer to Stump’s Smokers, LLC. You may call our office to discuss the changes to your order however; we will still require written documentation of the changes and agreement to price.
Order changes may/will delay your original completion time. Significant/Extensive changes from the original order will incur design fee charges. Additional payments will be required on customer changes. Written change orders are to ensure that both parties understand the changes made by the Customer and the Customer agrees to additional costs, if any.
Deposits are non-refundable. Payments, whether deposit or in full, constitutes Customer’s agreement to Stump’s Smokers, LLC order policies stated above, regardless of a received Customer signed invoice. When you place an order, you are entering a legally binding contract to purchase that item, and your payment will be processed at the time the order is placed. During this process Stump’s Smoker’s LLC incurs irreversible costs; therefore if the Customer’s order is cancelled BEFORE it ships, you will forfeit your deposit. Again, there are NO REFUNDS OR REBUILDS on any orders because of the custom nature of our smokers.
We accept following forms of payment in USD currency: cash, personal, Business or cashier’s check, bank certified funds, money orders, and the following major credit cards (Visa, Master Card, Discover and American Express). Credit card purchases $5000.00 and greater will have a 3% surcharge fee attached to the total that will be noted on your invoice. All orders of Standard models require a 50% deposit and a 75% deposit on custom smokers, grills or Trailers in order to begin manufacture. Final payment plus any and all other charges must be made in full and allowed enough time to clear your bank prior to shipment or pickup.
Returns are accepted only for defective product needing warranty repair; under rare circumstances returns may potentially be accepted for other reasons if agreed to by Stump’s. The Customer must first contact Stump’s and receive a “Return Material Authorization” from Stump’s prior to any return. Authorized returns must be made within the 10 days of product acceptance. If product is returned without a “Return Material Authorization” from Stump’s, it will not be accepted. Other than for products damaged in transit, the customer is responsible for all shipping charges incurred in both directions for products that are returned to us for any reason.
Unless otherwise stated, crating and shipping fees will be charged for shipments to a customer’s residence anywhere in the contiguous United States, using a carrier of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico and export orders. Any extra charges incurred for additional services, such as customer’s carrier, or special handling by the carrier, must be paid by the consignee. Title and risk of loss pass to the customer upon tender of shipment to the carrier. If product is damaged in transit, consignee must file a claim with the carrier.
At Stump’s Smokers LLC’s option, export orders may be subject to special export terms and conditions. All orders must include deposit or full purchase (at Stump’s Smokers discretion) thru Visa, MasterCard, Discover or American Express. All payments must be in U.S. dollars. Stump’s Smokers, LLC shall have the right to set-off and deduction for any sums owed. If a customer fails to make payment within (5) days, Stump’s Smokers, LLC may defer shipment until such payment is made, or may, at its option, cancel all or any part of unshipped order.
Our build-out dates are estimated from the date the paperwork is complete and approved by Stump’s. We try to meet the ALL Customer delivery request as much as possible, but Stump’s does not guarantee completion or shipment on any particular date.
Payments whether deposits or payment in full constitutes customer’s agreement to Stump’s Smokers, LLC order policies stated above, regardless of a received customer signed Invoice.
There are NO REFUNDS OR REBUILDS on any orders because of the custom nature of our smokers.
There are no guarantees given or implied on any estimated times of completion or delivery dates.
NOTE: Any and all specifications and policies are subject to change at the manufacturer’s sole discretion.